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I don't follow you

> My Credit/Debit card offers concierge service but I've never used it. I'd have to find the number (or put it in my phone..), then <text> an operator, and then trust that they could deliver on what I expect.

> This service is based on <calls> though, and I'd presume they hold all the pertinent info (address, credit card etc) so that I wouldn't have to keep repeating it. I'd still have to trust that I get what I want, but the crucial <texting> an operator component is reduced to a fire and forget <call>. I'd use this if I was in the States.



My Credit Card company doesn't do text based concierge service. I would have to call them. The making a phone call is the bit I don't like. I haven't used the service so I have no idea what to expect with regards to storing details etc.

The landing page for Magic shows me exactly what I could expect, and it's based on SMS.

What's not to follow?


You mentioned

- having to find the number (or put in in your phone), and

- trust that they could deliver on what I expect

- I'd presume they hold all the pertinent info

Yet those three things are identical whether you use magic or your CC concierge service!

So you might as well have just written

> My Credit/Debit card offers concierge service but I've never used it. I don't like talking on the phone, but I don't mind SMS.




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