I went through a visa application process for the UK over the past few months. The main gov.uk site is a very good website for finding information, well designed, works on mobile, etc. Coming from the US, that was quite refreshing -- there's no equivalent in the US as everything is scattered across 100 different agency websites in 50 states.
However the "business logic" of gov.uk is still sorely lacking. For the actual visa application process and payment, I was bounced around between 4-5 different third party websites handling different aspects of the process. I'm sure further integration with gov.uk is on the roadmap, and it will certainly be nice.
As a new resident of the U.K., though, I have to admit I've been pleasantly surprised and very happy with the gov.uk website so far.
Canada's is same way. I am from India, and been in US for about half a decade. US's process is completely old school.
Canada had plans to integrate all citizen services through one account dashboard, curious to see how countries roll-out services like those in next decade or so.
However the "business logic" of gov.uk is still sorely lacking. For the actual visa application process and payment, I was bounced around between 4-5 different third party websites handling different aspects of the process. I'm sure further integration with gov.uk is on the roadmap, and it will certainly be nice.
As a new resident of the U.K., though, I have to admit I've been pleasantly surprised and very happy with the gov.uk website so far.